Practical ServiceNow administration, development and ITSM training — delivered on real scenarios by practitioners, for corporate teams and individuals in India and the USA.
Most ServiceNow training teaches the platform in the abstract: here is a form, here is a business rule, here is the order of execution. People finish the course, sit the exam, and then freeze when they face a real instance with ten years of customisation on it.
Our training is taught by people who implement and support ServiceNow for a living. Every module is built around scenarios from real delivery work — the catalogue item that broke after an upgrade, the business rule that caused a performance problem, the integration that fails silently. The aim is people who can do the job, not just pass the exam.
Taking over an instance and needing to be productive quickly.
Experienced JavaScript or Java engineers learning the platform's patterns.
Organisations upskilling an internal team to reduce reliance on partners.
For new administrators and anyone who will run an instance day to day.
For developers building on the Now Platform.
For process owners, analysts and service-desk leads.
For teams responsible for configuration data.
Structured preparation for ServiceNow certification exams.
Training built around your own instance, processes and roadmap.
Formats are combined per programme. Durations depend on the track and your team's starting point.
| Format | Best for | Where |
|---|---|---|
| Instructor-led, live online | Distributed teams and individuals | Online — India and USA time zones |
| Instructor-led, classroom | Teams who learn best together | Hyderabad, or on-site by arrangement |
| Corporate team programme | Upskilling a platform team on your own instance | On-site or online |
| Mentored project track | Applying skills on real work after a course | Online, alongside your delivery |
We establish where each participant starts and what they need to be able to do afterwards.
Deliverables
Instructor-led sessions built around scenarios drawn from your own instance and processes.
Deliverables
Mentored work on real tasks after the course, which is where most learning actually sticks.
Deliverables
SegaKIV provides independent ServiceNow training. We are not ServiceNow's official training provider, and completion of our courses does not itself confer a ServiceNow certification. Certification exams are administered by ServiceNow, and we do not guarantee exam results. ServiceNow and related marks are trademarks of ServiceNow, Inc.
Yes. Classroom sessions can be run in Hyderabad, and we deliver live online training for participants across India and the USA. Corporate programmes can also be run on-site by arrangement.
Our certification-preparation track covers the material and exam-style scenarios for CSA, CAD and CIS-ITSM. Exams are administered by ServiceNow, and passing depends on your own preparation — we don't guarantee results, and anyone who does is overpromising.
Yes — for corporate programmes this is usually the most effective option. We build scenarios from your own configuration and processes, delivered on a sub-production instance you provide, so the training maps directly to the work.
Individuals can use a free Personal Developer Instance from ServiceNow, which we'll help you set up. Corporate programmes typically use a sub-production instance of your own.
No. We are an independent provider, and we'd rather say so plainly. Our trainers are practitioners who implement and support ServiceNow for clients, which is what shapes the course content.
A short conversation is usually enough to tell whether we're the right fit. If we're not, we'll say so.
Or email us directly at reachus@segakiv.com