ITSM, ITOM, HR service delivery and custom applications on the Now Platform — implemented with a CMDB you can trust and a configuration-first discipline that keeps upgrades cheap.
ServiceNow is bought to fix a process problem and is very often used to preserve one. The platform will let you replicate a twelve-step approval chain that nobody can justify, and it will do it with excellent reporting.
We implement ServiceNow process-first. What the workflow should be, what the CMDB needs to represent, which approvals earn their place. Then configuration — native capability wherever it will stretch, custom scripting only where the requirement genuinely demands it and the reason is written down for whoever handles the next upgrade.
The core service management processes, implemented against ServiceNow leading practice rather than a lift of your existing tool.
A configuration database that stays accurate, because accuracy was designed in rather than promised in a governance document.
Turning monitoring noise into a manageable number of actionable events.
Employee-facing workflows for the processes HR currently runs over email and shared inboxes.
Business applications built on App Engine when a process needs workflow, audit and reporting but has no product worth buying.
Connecting ServiceNow to everything else, then keeping the platform current across ServiceNow's release cadence.
Incident, problem, change, request, knowledge
Discovery, service mapping, event management
Configuration management with CSDM alignment
Employee case management and lifecycle events
Custom scoped application development
Prebuilt spokes and custom integrations
Self-service experience and catalogue
Conversational support and deflection
Most instances need more than a rollout. We also run ServiceNow under an SLA after go-live, and train your team to run it themselves.
Yes — this is one of the more common reasons people call us. It usually traces to process design rather than the platform: catalogue items nobody can find, approval chains that add delay without adding control, or a portal built around the org chart instead of the user's task. We assess, then remediate the specific causes.
By designing for maintenance from the start: discovery configured properly, data certification campaigns with real owners, health dashboards that surface decay, and integration with the systems that create and retire assets. A CMDB maintained by manual updates degrades within months, without exception.
Yes. Upgrade support includes impact assessment against your customisations, regression testing, a remediation plan for anything the release breaks, and execution in a controlled sequence across your instances.
We do, and we also tell clients when they should not. If a requirement is met by a configured catalogue item or an existing module, that is what we recommend. Custom apps make sense for processes needing workflow, audit and reporting where no product is worth buying — and they carry ongoing ownership cost you should decide on knowingly.
A short conversation is usually enough to tell whether we're the right fit. If we're not, we'll say so and point you somewhere better.
Or email us directly at reachus@segakiv.com
