Frameworks and hard-won opinions from the work itself — written to be useful whether or not you ever hire us.
Most automation programmes stall because the first processes were chosen by whoever complained loudest. A scoring framework that separates good candidates from expensive ones.
Every CMDB is accurate on the day it is loaded. The ones that stay accurate share four design decisions — none of which are about tooling.
The three models differ on one axis that matters more than cost — who owns the outcome. Choosing the wrong one produces friction that no amount of good delivery fixes.
Most managed services transitions are planned around shadowing. The highest-value activity usually happens before shadowing starts — and it does not depend on the outgoing team cooperating.
Platform customisation looks cheap at the point of decision because the cost arrives later, spread across every upgrade. A framework for deciding when it is worth it.
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