OSS/BSS fragmentation
Provisioning, inventory, billing and CRM built at different times by different teams, connected by point-to-point integrations with no documented contract between them.
Operational complexity, engineered down
Telecom
Service assurance, OSS/BSS integration and field operations workflow for operators whose systems accumulated faster than anyone could document them.
Telecom carries more accumulated systems debt than almost any other sector. Acquisitions brought duplicate billing stacks, network upgrades left provisioning systems that nobody can fully retire, and the integration layer between OSS and BSS is held together by scripts whose author left years ago.
The work that pays back here is rarely a greenfield build. It is untangling the estate — mapping what the integrations actually do, replacing manual handoffs between network operations and service management, and making the customer-impact picture visible without three people joining a bridge call.
What we see
Recurring problems in telecom
These are the patterns that come up repeatedly. Not all of them apply to you — but if two or three do, the conversation is usually worth having.
Manual network-to-service handoffs
Network events that require a human to interpret and raise a ticket, adding minutes to every incident and losing context in the translation.
Inventory and CMDB drift
Configuration records that stopped reflecting reality, making impact analysis unreliable exactly when an outage makes it matter.
Field operations coordination
Dispatch, parts and work order status spread across systems that field engineers access through a phone call to the office.
Regulatory and outage reporting
Reporting obligations that require assembling data from several systems under time pressure, usually manually.
How we help
Where our services apply
Each of these maps to one or more of our service lines.
Service management on ServiceNow
ITSM and ITOM implemented with a CMDB and service map that make customer impact visible at the moment an event is raised, not after triage.
Services involved
Event correlation and automated triage
Network monitoring feeds correlated into a manageable number of actionable events, with automated enrichment and routing replacing manual interpretation.
Services involved
OSS/BSS integration architecture
Replacing undocumented point-to-point integrations with a governed layer — versioned contracts, observability and an anti-corruption boundary around legacy systems.
Services involved
Field operations workflow
Mobile-enabled work order, dispatch and parts workflows so field engineers can complete jobs without calling the office for status.
Services involved
Specialist telecom engineering talent
Engineers who have worked inside OSS/BSS estates, sourced and technically screened for roles that generalist recruiters struggle to assess.
Services involved
Compliance
Constraints we design around
Raised at the start of an engagement rather than discovered during an audit.
Data residency
Subscriber data handling within required jurisdictions
Outage reporting
Regulatory incident reporting timelines and evidence
Lawful intercept
Segregated access controls and audit trails
PCI DSS
Where payment and billing flows are in scope
In practice
Relevant use cases
FAQ
Questions we get asked
Do you have telecom-specific experience?
Our team has worked on OSS/BSS integration, service assurance and network operations workflow. We are a young firm and will be straightforward with you about where our depth is and where we would be learning your specific stack — that conversation is more useful than a claim you would find out about later.
Can you work with our existing network monitoring tools?
Yes. Event correlation work generally integrates with whatever monitoring is already in place rather than replacing it — the value is in correlation, enrichment and routing, not in another agent on the network.
Let's talk about what you're trying to build.
A short conversation is usually enough to tell whether we're the right fit. If we're not, we'll say so and point you somewhere better.
Or email us directly at reachus@segakiv.com